Care Management provides a system for access to all the available and appropriate services and support to allow a
Care Recipient to remain as independent as possible. Usually the needs are complex and the services which can be
met are often difficult to find and which means they can be difficult to manage without the assistance of experienced
Care Management's role is to maximise as much independence as possible. This service can be provided ongoing or in
the short term depending on the health condition and living situation of the Care Recipient.
For those clients who need a little extra help around the home Domestic Assistance services are available able to
help in a variety of ways. Domestic Assistance services include basic household tasks that Support Workers can undertake.
These services do not require the coordination of an Enrolled or Registered Nurse
Generally Domestic Services do not include heavy duty cleaning services such as: spring cleaning, window washing,
moving furniture, cleaning walls, light fittings, curtains or ovens. If the service requires a qualified tradesperson
such as an electrician or plumber you should ask your service coordinator to help organise a third party.
Home Care services can assist with activities of daily living, which you would normally undertake for yourself, but
are unable to due to illness, disability or frailty. Home Care Services should comply with a Care Plan developed
with you and your service provider. Home Care services do not require the supervision of a Registered Nurse. Therefore,
your health should be stable and you do not require monitoring by medical personnel. In addition, your medication
must be provided in an approved aid such as a Webster pack or Dosette box.
Home Nursing services do require the supervision of a Registered Nurse. Nurses provide individually tailored Care
Plans that help maintain good health and wellbeing, while remaining independent in the home. Many clinical procedures
can be undertaken as a one-off requirement or part of an on-going schedule in the comfort of the chosen environment,
be that home, a hospice, hostel or a self-care facility.
We are extremely proud of the Case Management model that has been developed since the service began in 1998.
Our Case Managers are senior Healthcare Professionals and the single point of contact. They will develop a plan inclusive
of both formal and informal supports that enhance outcomes for the clients. The client may have complex and multiple
needs requiring services from various providers.
We Case Managers develop a care plan and can organise any relevant extra Allied Health Services such as Occupational
Therapy, Podiatry, Physiotherapy or Diabetes Education. Any necessary home modifications can also be arranged.