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Community Services and Resources for Carers

Disability Support

Updated 25-01-2024

Community Services and Resources for Carers

Caring for a loved one can be both a rewarding and challenging experience. In Australia, a substantial portion of the population undertakes the role of a carer, providing unpaid support to family or friends who have a disability, mental illness, chronic condition, terminal illness, alcohol or other drug issue, or who are aged. Recognising the critical role carers play in our society, Australia offers a broad spectrum of community services and resources to aid and empower them in their caregiving journey.

Understanding the Role of a Carer

Before delving into the available services and resources, it's crucial to understand what a carer is and what they do. A carer is someone who provides care and support to a person with a need, without receiving a wage for their services. The care they provide can be emotional, physical, or both, and it's an essential element of the support system for individuals who require assistance with their daily lives.

National Carer Support Services

1. Carer Gateway

A primary resource for carers is the Carer Gateway, an initiative funded by the Australian Government. Carer Gateway offers a myriad of services including counselling, peer support, carer directed support packages, and emergency respite care. Carers can access these services by contacting the Carer Gateway call centre or by visiting their website.

Commonwealth Respite and Carelink Centres provide information about the local carer respite and support services. Their primary aim is to assist carers with planned or emergency respite, enabling carers to take a break from their caring duties.

3. National Disability Insurance Scheme (NDIS)

For carers of people with significant and permanent disability, the NDIS provides support not only to the individuals living with disability but also recognises the vital role that carers play. Carers can access NDIS to understand the types of support available and to ensure the person they care for receives adequate care tailored to their needs.

State and Territory-Based Carer Organisations

Each state and territory in Australia has specific organisations dedicated to providing support to carers. These include advisory services, respite options, educational materials, and advocacy. Examples include Carers Victoria, Carers NSW, Carers QLD, etc. They all operate with the same goal in mind - to provide the highest level of support and resources to carers in their region.

Online Carer Communities

A plethora of online communities and forums exist to connect carers. These platforms allow carers to share experiences, seek advice, and provide emotional support to each other. Online communities such as the Carers Australia forum offer a safe and supportive space for carers to communicate and share their experiences.

Financial Assistance for Carers

Carer Payments and Carer Allowance are available from the government to help ease the financial strain that can come with caring responsibilities. Carer Payments provide financial support for those who cannot work due to their caring responsibilities, and Carer Allowance is a supplementary payment.


In addition to the services mentioned, many local community groups and specific disease organisations offer support for carers. These can include educational workshops, physical and emotional support programs, and social groups. It's imperative for carers to remember that taking care of their own wellbeing is as important as the care they provide. Making use of the comprehensive range of community services and resources for carers ensures a balanced approach to caregiving, enabling a sustainable and enriching care experience.

Carers in Australia play a crucial societal role. Acknowledgement and appreciation of their dedication are mirrored in the robust support network available through various services and resources. This network helps ensure that carers are supported, informed, and empowered to continue providing the care that makes a profound difference in the lives of so many Australians.

About the Author

Alex is an esteemed expert in assistive technology and disability support services, he holds a unique blend of professional expertise and personal dedication to enhancing the lives of individuals with disabilities. With over a decade of experience in research and development, Alex has been at the forefront of integrating cutting-edge assistive technologies into practical support solutions. Renowned for his empathetic approach and strong advocacy for disability rights, Alex's work extends beyond academic research to hands-on involvement in community initiatives and policy advisory roles. A prolific writer, his articles are widely acclaimed for their insightful analysis, clear communication, and commitment to ethical considerations in technology use.

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We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

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Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

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Melton, VIC
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There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
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A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

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