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5 steps to accessing a Home Care Package

Accessing a Home Care Package is simplified with Kinder Caring. Follow our 5 steps to personalised care that empowers seniors to thrive in their own homes.

At Kinder Caring, we believe that every individual deserves personalised care, tailored to their unique needs. Whether you’re aging or dealing with specific health issues, living independently in the comfort of your own home can be a reality with the help of Home Care Packages. Let’s delve deep into the nuances of these packages, their types, and how you can effectively access them.

What Exactly is a Home Care Package?

A Home Care Package is an initiative designed to support older Australians and those with more intricate care needs. This program allows individuals to continue living at home independently, ensuring they have the assistance they require, be it basic chores like food preparation, grooming, and cleaning, or more specialised services such as physiotherapy and medication management.

Levels of Home Care Packages

Home Care Packages come in four distinct levels:

  • Level 1: This is the basic level, catering to those with minimal care needs.
  • Level 2: For individuals who require low-level care.
  • Level 3: For those with intermediate care needs.
  • Level 4: This is designed for individuals with high-level care needs.

Each level provides a different amount of funding, which determines the services one can avail.

Gaining Access to a Home Care Package: A Step-by-Step Guide

Step 1: Undergo the ACAT Assessment

The journey starts with an assessment by the Aged Care Assessment Team (ACAT). This evaluation helps determine your eligibility. You can begin the process by checking your eligibility via the My Aged Care website Assessment Eligibility Checker. If you meet the criteria, an ACAT professional, which could be a nurse, social worker, or another health care expert, will visit you at home. During this visit, they’ll discuss your daily routines, challenges, and might also liaise with your doctor regarding your medical history.

Step 2: Selecting a Home Care Package Provider and Deciphering Costs

Once you receive your package allocation, you’ll need to choose a government-approved provider to manage the funds. Some providers offer mere administration of your funds, while others present a more detailed case management approach, providing varying degrees of support. Your ACAT representative can assist you in this selection. Costs differ based on the package level and the services chosen.

Step 3: Wait for Home Care Package Allocation

Following your approval, you’ll be placed on a national priority system. While waiting for your Home Care Package, you can seek interim support. Once a package becomes available, you’ll receive a notification detailing the package level assigned and the next steps.

Step 4: Formalise Your Home Care Agreement

Upon reaching an agreement with your chosen provider, a Home Care Agreement will be drafted, outlining the services, costs, and other pertinent details. This agreement will ensure your care is tailored precisely to your needs and goals.

Step 5: Commencement of Services

With the agreement in place, your personalised care services can begin. Remember, the official start date is the day the agreement is signed.

Kinder Caring: Your Trusted Partner in Home Care

We at Kinder Caring understand the significance of choosing the right care provider. Our team is dedicated to ensuring your needs are met, and we offer flexibility, allowing you to manage and direct your care. Our verified care workers come with a proven track record, ensuring not just professional care but also building lasting, meaningful relationships.

Frequently Asked Questions

How long does it typically take to receive a Home Care Package?
Depending on your priority level and the demand, wait times can vary.

Are there services not included in Home Care Packages?
Each package is unique and tailored to individual needs, but there might be some limitations based on the funding level.

What if my care requirements change over time?
If your needs evolve, a reassessment can be done to determine if a different package level is more suitable.


Understanding and navigating Home Care Packages can seem daunting, but with guidance and the right provider, it’s a seamless process. At Kinder Caring, we’re here to support and empower you every step of the way, ensuring you live your best life in the comfort and familiarity of your own home.

Our happy clients

Bridging the gap between you and an enhanced quality of life, Kinder Caring is committed to nurturing your independence, and delivering compassionate care in the comfort of your home.

A dependable support community you can trust

We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

- Carolina,
Willoughby, NSW
A dependable support community you can trust

We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company’s flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.

- Karin,
Kealba, VIC
A dependable support community you can trust

Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

- Maria,
Melton, VIC
A dependable support community you can trust

There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
A dependable support community you can trust

A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

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