Looking to become a Helper? Click here

A dependable support community you can trust

Applying for a Home Care Package

Home Care Packages

Updated 05-01-2024

Applying for a Home Care Package

Understanding Home Care Packages in Australia

As our population ages, more Australians are looking for ways to maintain their independence and stay in their own homes for as long as possible. One critical avenue for enabling this is accessing a Home Care Package (HCP) – a government-funded program designed to support the elderly in their own residences with a range of care and services tailored to their individual needs.

What is a Home Care Package?

Home Care Packages are part of the Australian Government's continuum of care for older Australians. They are crafted to help those who might otherwise require residential aged care to stay in their own homes through a comprehensive approach that accommodates the wide array of needs an individual may have.

Eligibility Criteria

Eligibility for a Home Care Package is based on needs assessment, conducted free of charge by the Aged Care Assessment Team (ACAT). The assessment will review the medical, social, and home environment to determine the level of support required. Factors such as health conditions, mobility limitations, and cognitive abilities are considered in establishing whether an individual is a suitable candidate for a Home Care Package.

The Four Levels of Home Care Packages

There are four different levels of Home Care Packages, catering to varying degrees of care needs:

  • Level 1 for basic care needs
  • Level 2 for low-level care needs
  • Level 3 for intermediate care needs
  • Level 4 for high-level care needs

Each level includes a different subsidy amount which can be spent on a variety of services and supports.

Applying for a Home Care Package

The application process for a Home Care Package is multi-faceted and involves several steps. To begin with, potential recipients must register with My Aged Care, the Australian Government's entry point for aged care services. Following an initial phone screening, the individual will then be referred to an ACAT for an in-person assessment.

Step-by-Step Guide:

  1. Contact My Aged Care: You can do this by calling their contact centre or by applying online.

  2. Initial Screening: Over the phone or during an online application process where you will provide details about your circumstances and care requirements.

  3. ACAT Assessment: A detailed in-person assessment by the Aged Care Assessment Team to understand your needs in-depth.

  1. Approval and Package Assignment: Once assessed, if you are approved, you will be assigned a Home Care Package level based on your personal needs.

  2. Researching Home Care Providers: Once you have your package, you will need to choose a provider who can offer the services suited to you, which can include personal care, transport, meal preparation, and many other forms of assistance.

  3. Managing Your Home Care Package: You will be in control of how the funds are spent, allowing you to tailor services to your lifestyle and changing requirements.

Waiting Periods

Upon approval for a Home Care Package, there may be a waiting period before the package becomes available due to demand. Meanwhile, you may be provided with an interim level of care or advised on other community services to support you during the waiting period.

The Importance of Informed Decision-Making

When applying for and managing a Home Care Package, informed decision-making is vital. This means understanding the types of services you can access, knowing how to manage your package to get the most out of it, and ensuring your selected provider is not only reputable but aligned with your personal care philosophy.

Tips for Choosing a Provider:

  • Research: Look into different providers, read reviews, and ask for recommendations.
  • Transparency: Ensure fee structures and services provided are clearly outlined.
  • Personalisation: Choose a provider that emphasises customised care plans.
  • Communication: Maintain open lines of communication with your provider to facilitate service adjustments as needed.


A Home Care Package is an excellent resource for Australians who aspire to live independently while managing their health and care needs. With thorough research, diligent management of the services, and a clear understanding of your own needs, applying for and utilising a Home Care Package can significantly enhance the quality of life for elderly Australians wishing to stay in their own homes.

About the Author

Olivia is a seasoned professional with an extensive career spanning the Aged Care sector, bringing decades of experience to her role. Her comprehensive understanding of Aged Care services and practices is a testament to her dedication. Olivia’s gratitude extends to those who have generously shared their knowledge and insights with her over the years, contributing to her wealth of expertise.

Olivia’s articles reflect her commitment to practical and informative content. They skillfully combine her industry know-how with real-world insights, providing valuable resources for navigating the complexities of the Aged Care sector. Olivia stands as a reliable advocate for delivering compassionate and effective care to elderly individuals, offering her support not only to fellow care workers and professionals but also to those seeking to gain a deeper understanding of the sector.

Frequently Asked Questions

Are There Services Not Included in Home Care Packages?

Home Care Packages are a popular and effective means of receiving support for aged care at home in Australia. These packages offer various types of assistance and are designed to help older Austral... read more

How Do I Get a Home Care Package in Australia?

Navigating the complexities of acquiring a Home Care Package in Australia can be challenging. Care and support in the comfort of one’s own home are pivotal for many Australians as they age. I... read more

How Long Does It Typically Take to Receive a Home Care Package?

Understanding the timeline for receiving a Home Care Package is crucial for individuals and families planning aged care services. The process can vary greatly depending on a number of factors, incl... read more

What Are the New Home Care Package Guidelines for 2023?

In recent years, the Australian government has made a series of changes to the Home Care Package (HCP) program to improve the accessibility and quality of in-home support for the elderly. As 2023 u... read more

What Can You Claim on a Home Care Package?

Navigating the complexities of home care packages can be overwhelming for many individuals, especially when determining the types of services that the funds can be applied toward. If you or a loved... read more

What Doesn’t a Home Care Package Cover?

When considering a Home Care Package in Australia, it’s essential to understand that while these packages are designed to provide assistance to older adults living at home, they don’t c... read more

Who is eligible for a Home Care Package in Australia?

Understanding eligibility for a Home Care Package is crucial for Australians seeking support to live independently in their homes despite health challenges or aging. The Home Care Package program i... read more

Why Choose Kinder Caring for Your Home Care Needs?

Contact us today to discover how our personalised care plans can make a significant difference in your life, upholding our commitment to care and compassion.

A dependable support community you can trust

Tradition of Trust & Excellence

At Kinder Caring, we stand as guardians of a 25-year heritage, offering top-notch home care services. Our deep understanding and vast experience make us an ideal choice for those seeking excellence in community care.

A dependable support community you can trust

Tailored Care for Your Lifestyle

We specialise in creating personalised care plans, understanding each client’s unique needs. Our Care Managers ensure every care aspect is bespoke, valuing each individual’s distinct preferences and requirements.

A dependable support community you can trust

Empowering Your Choice

Kinder Caring respects your decision-making freedom. Choose between our in-house experts or skilled independent contractors for care that perfectly fits your lifestyle, providing genuine flexibility.

A dependable support community you can trust

Decades of Service

Over 25 years, Kinder Caring has dedicated over 2.5 million hours to supporting more than 7,400 individuals, reflecting our commitment to impactful, high-quality care.

A dependable support community you can trust

A Community of Professionals

Our team, chosen for skill and compassion, forms the backbone of Kinder Caring. We focus on building a strong, caring team committed to your comfort and well-being.

A dependable support community you can trust

Accreditation & Improvement

Kinder Caring’s adherence to the ACIS and investment in ongoing staff development reflect our commitment to providing care that meets the highest quality and contemporary standards.

A dependable support community you can trust

Building Trusted Relationships

We’re more than care providers; we’re partners in your health journey. With a widespread network and collaborations with funding organisations, we offer accessible, superior care across NSW, QLD & VIC.

A dependable support community you can trust

Join the Kinder Caring Family

Choosing Kinder Caring means joining a family dedicated to your independence and well-being. Be part of our 25-year journey, continuing our legacy of impactful, caring service.

Our happy clients

Bridging the gap between you and an enhanced quality of life, Kinder Caring is committed to nurturing your independence, and delivering compassionate care in the comfort of your home.

A dependable support community you can trust

We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

- Carolina,
Willoughby, NSW
A dependable support community you can trust

We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company’s flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.

- Karin,
Kealba, VIC
A dependable support community you can trust

Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

- Maria,
Melton, VIC
A dependable support community you can trust

There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
A dependable support community you can trust

A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

Experience Exceptional Home Care with Kinder Caring!

Unlock 25 Years of Trusted Expertise: 2,500,000+ Hours of Dedicated Care delivered to 7,400+ people from 560,000+ Personalised Services

Your Journey to Peace of Mind Starts Here. Contact Us Today!

1300 796 675