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Understanding the Role of a Support Coordinator

What Does a Support Coordinator Do? - An Expert Guide

At Kinder Caring, we are dedicated to providing exceptional support coordination services that empower NDIS participants on their journey towards achieving their goals. In this comprehensive guide, we will explore the vital role of a support coordinator, what they should do, and how Kinder Caring can be your ideal partner in navigating the NDIS landscape.

What Does a Support Coordinator Do?

Support coordinators play a crucial role in helping NDIS participants make the most of their plans. Their responsibilities vary depending on the level of support coordination required and the individual’s specific goals and circumstances.

Key Responsibilities

  1. Plan Analysis and Understanding:
    • Expert Interpretation: Our coordinators excel in dissecting the intricacies of NDIS plans, ensuring clarity in funding allocations and support categories.
  2. Coordination and Management of Supports:
    • Strategic Management: We pride ourselves on our strategic approach to organising and managing supports, aligning them seamlessly with each participant’s personal objectives.
  3. Connection to Services and Providers:
    • Network Mastery: With our extensive network and deep understanding of local services, we connect participants with the most suitable providers, enhancing their journey towards independence and empowerment.

Demonstrating Expertise and Credibility

Our Expert Team: Kinder Caring’s team is comprised of professionals with decades of combined experience in disability support and NDIS plan management. Our expertise is not just in our qualifications but in our track record of successfully empowering numerous NDIS participants.

Key activities that your support coordinator should generally undertake

1. Understanding Your NDIS Plan

Your support coordinator should assist you in fully understanding the details of your NDIS plan. This includes helping you decipher your plan’s goals, supports, and budget allocations.

2. Planning and Coordinating Your Supports

Coordinating supports is a significant aspect of a support coordinator’s role. They work with you to ensure that the supports outlined in your plan are effectively coordinated and delivered.

3. Connecting You with Supports and Services

Your support coordinator should have extensive knowledge of local community services and NDIS providers. They will help you access the appropriate services and supports, ensuring they align with your goals.

4. Establishing and Maintaining Supports

To set up and maintain your supports, your support coordinator can assist you in various ways. This includes creating service agreements, understanding provider charges, and addressing any issues that may arise with your supports.

5. Coaching and Skill Building

One of the primary goals of support coordination is to build your confidence and skills in managing your NDIS plan independently. Your support coordinator should guide you through the NDIS processes and teach you how to make the most of your plan.

6. Preparing for Plan Reassessments

Support coordinators also help participants prepare for plan reassessments. This involves evaluating the effectiveness of your current supports and planning for any changes or improvements needed in your next plan.

7. Reporting to the NDIA

Support coordinators are responsible for providing reports to the National Disability Insurance Agency (NDIA) on their assistance in helping you utilise your plan and work toward your goals. These reports include initial plan implementation, mid-term implementation, and plan reassessment reports.

8. Capacity Building for Independence

Your support coordinator should collaborate with you, your family, and carers to explore ways you can exercise choice and control over your supports, communicate your preferences, and find providers that meet your needs. The aim is to help you become more independent.

9. Preparing for Unexpected Events

Support coordinators also assist participants in preparing for unforeseen events. This includes understanding your environment, planning for changes, and identifying potential challenges that may arise.

10. Acting in Your Best Interest

Support coordinators must always act in your best interests. They should recommend supports and services that align with your needs, avoid conflicts of interest, and adhere to the NDIS Code of Conduct.

Specialist Support Coordination

In addition to the general responsibilities outlined above, specialist support coordinators are equipped to address complex barriers that may affect your ability to access the right supports. They can design a service plan tailored to your specific support needs.


While your support coordinator is not an independent disability advocate, they can help you understand when you might require formal advocacy services through organisations like the National Disability Advocacy Program (NDAP).

Why Choose Kinder Caring?

Kinder Caring is your trusted partner for support coordination under the NDIS. Our experienced support coordinators possess the expertise and dedication needed to help you navigate the NDIS with ease. We understand the intricacies of the NDIS and are committed to making your experience as seamless as possible.

Whether you need support connection, support coordination, or specialist support coordination, Kinder Caring is here to guide you. We prioritise your goals and ensure that you receive the supports and services that best suit your needs.

Our happy clients

Bridging the gap between you and an enhanced quality of life, Kinder Caring is committed to nurturing your independence, and delivering compassionate care in the comfort of your home.

A dependable support community you can trust

We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

- Carolina,
Willoughby, NSW
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We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company’s flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.

- Karin,
Kealba, VIC
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Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

- Maria,
Melton, VIC
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There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
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A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

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