This Policy applies to all clients and potential clients of Kinder Caring.

As a client of Kinder Caring, you have the right to:

safe and high-quality care and services;
be treated with dignity and respect;
have your identity, culture and diversity valued and supported;
live without abuse and neglect;
your independence;
be listened to and understood;
personal privacy and to have your personal information protected;
be informed about your care and services in a way you understand;
access all information about yourself, including information about your rights, care and services;
access information about Kinder Caring, including services offered, fee schedules, policies and procedures, client rights and the complaints policy;
have control over and make choices about your care, and personal and social life, including where the choices involve personal risk;
have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;
be involved in your care assessment, developing and reviewing your care plan and regular reviews;
have a person of your choice, including an aged care advocate, support you or speak on your behalf;
complain free from reprisal, and to have your complaints dealt with fairly and promptly;
exercise your rights without it adversely affecting the way you are treated;
meet Care Workers prior to service delivery where appropriate, and reject Care Workers;
receive a copy of any written agreements that include all agreed matters;
cancel your services.

As a client of Kinder Caring you have the responsibilities to:

give enough information to assist Kinder Caring in developing, delivering and reviewing a care plan;
inform Kinder Caring and its staff about any problems with the care and services;
abide by the Terms & Conditions of any written agreements;
inform us about any known work health and safety issues that may impact our staff;
treat Kinder Caring staff with respect, without exploitation, abuse, discrimination or harassment;
accept responsibility for yourselves and the results of any decisions you make;
advise us if there is somebody who is legally authorised to act on your behalf;
not ask Kinder Caring staff to break the law;
not ask Kinder Caring staff to undertake any tasks that are not agreed on by Kinder Caring as per the Care Plan;
not ask any Kinder Caring staff to participate in any unethical behaviour.