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Rights & Responsibilities

Statement of Responsibility

This Policy applies to all clients and potential clients of Kinder Caring.

Consumer Rights and Responsibilities

As a client of Kinder Caring, you have the right to:

  • safe and high-quality care and services;
  • be treated with dignity and respect;
  • have your identity, culture and diversity valued and supported;
  • live without abuse and neglect;
  • your independence;
  • be listened to and understood;
  • personal privacy and to have your personal information protected;
  • be informed about your care and services in a way you understand;
  • access all information about yourself, including information about your rights, care and services;
  • access information about Kinder Caring, including services offered, fee schedules, policies and procedures, client rights and the complaints policy;
  • have control over and make choices about your care, and personal and social life, including where the choices involve personal risk;
  • have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions;
  • be involved in your care assessment, developing and reviewing your care plan and regular reviews;
  • have a person of your choice, including an aged care advocate, support you or speak on your behalf;
  • complain free from reprisal, and to have your complaints dealt with fairly and promptly;
  • exercise your rights without it adversely affecting the way you are treated;
  • meet Care Workers prior to service delivery where appropriate, and reject Care Workers;
  • receive a copy of any written agreements that include all agreed matters;
  • cancel your services.

As a client of Kinder Caring you have the responsibilities to:

  • give enough information to assist Kinder Caring in developing, delivering and reviewing a care plan;
  • inform Kinder Caring and its staff about any problems with the care and services;
  • abide by the Terms & Conditions of any written agreements;
  • inform us about any known work health and safety issues that may impact our staff;
  • treat Kinder Caring staff with respect, without exploitation, abuse, discrimination or harassment;
  • accept responsibility for yourselves and the results of any decisions you make;
  • advise us if there is somebody who is legally authorised to act on your behalf;
  • not ask Kinder Caring staff to break the law;
  • not ask Kinder Caring staff to undertake any tasks that are not agreed on by Kinder Caring as per the Care Plan;
  • not ask any Kinder Caring staff to participate in any unethical behaviour.
  • Charter of Aged Care Rights
  • Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs).
  • Discrimination Act 2010

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