About Us
Presently operating from 2 to 24 hours per day, 365 days per year in all metropolitan suburbs of Sydney, Brisbane, Gold Coast and Melbourne. We relieve families of the physical and emotional stress of the ongoing care of relatives and loved ones.Home Care is not just about meeting clinical needs but is rather a lifestyle choice and one which we have the expertise and commitment to customise and deliver.
We recognise the feeling of well-being our clients associate with being at home in familiar surroundings with family, pets and treasured possessions as well as the importance of their independence and pride.
Unique challenges face clients and their families when providing care whether it is in their own home, a hostel or Nursing Home. It is our mission to provide the care and support to enable our clients to realise their full potential despite limitations of age, ill health or disability.
We provide each client that we care for with their own individual care plan, which is discussed at length before and during the course of our service.
Our care and nursing services cover assistance with daily activities and a range of auxiliary services and we are always available to offer prompt support 24 hours a day 365 days a year.
Importantly we offer not just the best in professional nursing care, we also endeavour to match our care worker personality with that of our clients’ and maximise continuity with the same care worker whenever possible.
Our Registered Nurses, Enrolled Nurses, Personal Care Workers and Allied Health Consultants are directed by Healthcare Coordinators with extensive experience in caring for the elderly and people with disabilities.
Each member of our Care Team undergoes a comprehensive evaluation, staff screening and selection process which includes reference checks, police checks, working with children checks and interviews. Induction programs, ongoing evaluations, orientation training and other in- house training courses are part of our commitment to providing our Care Workers with up to date knowledge and skill.
All our team members have extensive insurance coverage that generally exceeds the requirements of our clients. Our support team is fully insured for workers’ compensation, professional indemnity and public liability.
Another assurance we provide for is your privacy. All members of the Kinder Caring team complete and sign confidentiality agreements.
Maintaining a level of independence and management of affairs is important so we provide a Charter of Rights & Responsibilities to clearly outline a client’s control over our service delivery.
We offer a high standard of care at all times. It is designed to meet individual needs and exceed expectations.
Our History
Pam Blake's motivation was inspired by her experiences as an RN in a nursing home and the plight of a resident under her care.Working in the regimented environments of hospitals and nursing homes, Pam soon found that many a patient was deprived of choices when seeking care in their old age.
Albeit being accustomed to lifestyles of choice and often privilege, those benefits were often deteriorated or out of reach when disability or the impact of ageing intervened.
With this realisation Pam decided that people deserved to have a choice. She believed that a predetermined route from a hospital to a nursing home was not necessarily in the best interests of the patients and that alternatives could be provided.
To make those alternatives feasible Pam undertook the caring role herself. Growing the business to a point where it could not be sustained by just her efforts and those of supporting friends.
With determination and motivation Pam worked toward a hospital accreditation that would confirm her commitment to continuous improvement and aspirations to be the best care provider and an employer of choice.
In 2003, Pam's efforts were rewarded when Kinder Caring gained the Australian Council on Healthcare Standards (ACHS) Accreditation.
From that moment on the business changed and her efforts were rewarded with a growing client base achieved from referrals rather than marketing.
What started as a small operation managed from a family home, expanded into an organisation with structure and culture, but most significantly retained the old-fashioned values that brought about its original inception.
Our Mission
The mission of Kinder Caring Home Nursing Services is to assist people to remain living in their own chosen environment despite limitations of age, ill health and disabilities.Our care is based on the principles of compassion, justice, the preciousness of human life, the dignity of the individual and a commitment to excellence.
Our Vision
Our vision is to bring the highest quality of care to our clients so that they can continue to live in the homes they love and be accessible to significant others on a 24-hr basis. Our aim is to give whatever care is needed from 2 to 24 hours per day by;Providing a supportive environment that cares for the spiritual and cultural beliefs as well as the emotional, physical and domestic needs of the clients.
Protecting the individual's dignity and self-respect and assisting all clients to realise their full potential.
Enhancing and respecting the freedom of choice and independence of the individual in their chosen living environment.
Educating our staff through ongoing training programmes and seminars. On the best possible caring techniques, the latest health care issues and relevant equipment available. Enabling them the resources to develop their skills and achieve satisfaction in serving others professionally.
Our Care Workers
Staffing Nurses and Support Personnel for in-home care is very different from placing temporary staff in nursing homes and hospitals. We don't send just anyone to fill a space. In addition to providing excellence in meeting clients' clinical needs, we respect their lifestyle and spiritual needs and are sensitive to their cultural backgrounds. Therefore, we endeavour to place a staff member whose personality matches the client and, if possible, has previously worked for them in order to minimise disruption to clients and their families and to maximise continuity.We only recruit staff with experience and with the right values to meet our clients' needs. Our consultants have backgrounds in healthcare (Registered Nurses, Enrolled Nurses, Home Care Workers) and / or recruitment experience. All Care Workers have up to date CPR and First Aid Certificates and are supported by a group of Registered Nurses and Allied Health Professionals with experience in caring for the elderly and people with disabilities and illnesses.
Our Human Resource and Recruitment Team ensures that each care worker candidate undergoes a comprehensive evaluation before joining our organisation. Our assessment, staff screening and selection process includes a one-on-one interview, reference checks, police checks, working-with-children checks, verbal reference checking with supervisors, induction/orientation programs, and on-going evaluation to ensure their standard of care remains high whilst they are employed through Kinder Caring.
Each member of staff must complete Orientation/Mandatory Training and are encouraged to attend other courses we hold in-house. We also conduct regular performance reviews.
To ensure our clients privacy is protected all our staff sign a Confidentiality Agreement and Privacy Statement at commencement of employment.