We Value Your Feedback
Your experiences and suggestions help us improve our services and better serve our community.

Feedback Process
At Kinder Caring, we value your voice. Whether you have a compliment, concern, or suggestion, your feedback helps us continually improve the quality of our care and services.
Online Form – Link to https://app.kindercaring.com.au/feedback.
Email - info@kindercaring.com.au.
Phone - 1300 796 675 (ask to speak to the Quality & Clinical Manager).
Post - Kinder Caring Home Support Services Pty Ltd, PO Box 1057, Edgecliff, NSW 2027.
In Person - Contact your Case Manager.
Your Rights When Giving Feedback
You have the right to be heard and understood.
You can submit feedback without fear of reprisal.
Your privacy and confidentiality will be respected.
You can have an advocate support you.
You will not be penalised or treated differently for submitting a complaint.
Client Testimonials
We're immensely grateful for Kinder Caring's assistance over the past months. A special shoutout to Nicole, who has been an exceptional carer for Mum. Thank you for your unwavering support.
We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company's flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.
Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organised transportation for my medical appointments. I couldn't be happier!
There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us. They became part of our family... they made a difficult time so much easier for us.
A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.
Because we used Kinder Caring, Mum was able to stay at home surrounded by the things and people she loved, including her beloved dog Lucy, and at the same time she received the best support and nursing care, so we never had to make the difficult decision of putting her in a nursing home.
We Value Your Feedback
Share your thoughts or concerns with us directly through this easy-to-use form.