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Accessibility Audits and Assessments

Disability Support

Updated 25-01-2024

Accessibility Audits and Assessments

Creating an inclusive environment that caters to the needs of all individuals, including those with disabilities, is essential for modern businesses, educational institutions, and organisations. Accessibility audits and assessments are the cornerstones of this endeavour, allowing for the evaluation and improvement of various aspects of accessibility within physical and digital spaces.

Understanding Accessibility

Accessibility refers to the design of products, devices, services, or environments for people who experience disabilities. The goal is to provide all individuals with equal access and opportunities to participate fully in society. This includes, but is not limited to, accessibility in the built environment, transport, information and communication technology (ICT), and customer service.

Importance of Regular Accessibility Audits and Assessments

Regular accessibility audits and assessments are essential for identifying barriers that might prevent individuals with disabilities from accessing or interacting with various entities or services. These audits provide insights and actionable recommendations to improve accessibility and ensure compliance with relevant standards and legislation.

In Australia, the Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. Accessibility audits help ensure that an organisation’s services and resources comply with these legal requirements to prevent potential discrimination lawsuits.

Enhanced User Experience

An audit can uncover a variety of issues that pertain to user experience. For instance, a website accessibility audit may reveal that images lack proper alt text descriptions, thereby hindering the experience of users who rely on screen readers. Addressing such issues improves the overall experience for all users.

Social Responsibility and Inclusion

Conducting accessibility audits showcases a commitment to social responsibility and inclusion, endorsing an organisation's dedication to serving all sections of the community equitably.

Key Components of Accessibility Audits

An accessibility audit encompasses various components, including:

Physical Accessibility

This refers to the accessibility of physical locations and may include assessments of entrances, walkways, signage, restrooms, and emergency egress points.

Digital Accessibility

Digital accessibility covers a range of issues from website design, mobile apps, to other digital interfaces, ensuring they can be used effectively by people with a wide range of abilities.

Policy Accessibility

Accessibility audits can also look at organisational policies to ensure practices are inclusive and do not inadvertently disadvantage certain people.

Communication Accessibility

This ensures that communication methods are varied and adaptable to suit different needs, including the availability of information in alternative formats like Braille or audio.

Planning and Conducting Accessibility Audits

Initial Assessment

The first step is often comprised of a self-assessment or preliminary review to identify obvious issues which can be relatively easy to fix.

Detailed Evaluation

A more comprehensive evaluation is conducted to delve deeper into the less obvious aspects of accessibility. This evaluation may require specialist expertise, especially for more technical aspects, such as web accessibility.


A detailed report is produced post-audit, documenting identified issues, their level of impact on accessibility, and recommended actions.


The recommended actions are then prioritised and implemented to improve the accessibility of services or facilities.

Monitoring and Updating

Regular monitoring should be conducted to ensure that accessibility improvements are effective, and to identify any new issues that may arise.


Access for all is not just a legal requirement, it's a marker of a forward-thinking and inclusive society. Conducting regular accessibility audits and assessments allows an organisation to clearly demonstrate its commitment to this ethos and provides a foundation for continuous improvement. Not only does an inclusive approach benefit individuals with disabilities, but it enhances the user experience for all community members, fostering a more accessible and equitable society.

About the Author

Alex is an esteemed expert in assistive technology and disability support services, he holds a unique blend of professional expertise and personal dedication to enhancing the lives of individuals with disabilities. With over a decade of experience in research and development, Alex has been at the forefront of integrating cutting-edge assistive technologies into practical support solutions. Renowned for his empathetic approach and strong advocacy for disability rights, Alex's work extends beyond academic research to hands-on involvement in community initiatives and policy advisory roles. A prolific writer, his articles are widely acclaimed for their insightful analysis, clear communication, and commitment to ethical considerations in technology use.

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