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I’m not eligible for a Home Care Package what can I do?

The Ultimate Guide to Navigating Home Care Eligibility and Alternatives

Navigating the complexities of home care packages can be daunting, especially when one is unsure about eligibility criteria and the options available. At Kinder Caring, we believe in empowering our community with the knowledge they need to make informed decisions about their aged care. Let’s dive deep into the topic of home care package eligibility, assessment processes, and alternative solutions available to those who need assistance.

Understanding Home Care Package Eligibility

Eligibility for a home care package is primarily determined through the Aged Care Assessment Test (ACAT). This comprehensive evaluation delves into various factors to ascertain an individual’s care requirements.

Criteria for ACAT Assessment:

  1. Age: The individual should be 65 years and above. However, for Torres Strait Islander and Aboriginal people, the age is 50+.
  2. Level of Independence: The assessment observes how independently one can perform daily activities. This encompasses personal care routines, eating habits, dressing, and other daily tasks.

Determining Ineligibility for a Home Care Package

Upon completion of the ACAT assessment, some might discover they’re not eligible for a comprehensive Home Care Package. This can be due to various reasons such as requiring only minimal support.

Should this be the case, the individual will receive an official letter detailing the reason for ineligibility. This communication will also include potential alternate care services that they may qualify for.

In case of discrepancies or a lack of an approval letter, one can reach out to My Aged Care at 1800 200 422 for clarification.

Your Rights: Addressing Concerns and Appeals

It’s natural to seek clarity or even challenge decisions you may disagree with. For those looking to address concerns:

  1. Direct Communication: Initiate a conversation with your ACAT assessor. Discuss your reservations and seek guidance.
  2. Escalation: If the matter remains unresolved, it can be escalated to the respective state or territory government department manager.
  3. Formal Complaint: Still unsatisfied? Pen a letter to the Secretary of the Department of Health within 28 days of receiving your ACAT letter.

Exploring Other Support Avenues

For those who don’t qualify for a full home care package, there are still numerous options available:

Commonwealth Home Support Programme (CHSP)

This provides entry-level support for individuals needing assistance with one or two services, such as shopping or meals. The assessment for CHSP is carried out by a specialised regional team.

The Evolution of Care Needs

It’s essential to understand that care requirements can change over time. Today’s minimal support needs might evolve, making one eligible for a home care package in the future. These packages come in four levels, each tailored to varying degrees of care complexities.

Traditional Support Enhanced by Companies like Kinder Caring

For individuals awaiting their Home Care Package, Kinder Caring offers an invaluable interim solution. They supply thoroughly vetted care workers, ensuring the highest standards of service quality and reliability. At its core, Kinder Caring champions client personalisation and choice, allowing clients to tailor their care experience.

Leveraging Independent Support through Platforms like Kinder Caring

For those who prefer more flexibility or are waiting for their Home Care Package, companies like Kinder Caring offer a valuable solution. They connect individuals with a vetted community of independent support workers. This ensures not only affordable care but also the quality and reliability of services. Kinder Caring‘s platform emphasises personalisation and choice, empowering clients to define their care parameters.


At Kinder Caring, we understand that every individual’s care journey is unique. While some may seamlessly transition into a home care package, others might need to explore alternate avenues. The key is to stay informed, proactive, and open to the myriad of support systems available. Together, we can ensure that each individual receives the best care tailored to their needs.

Our happy clients

Bridging the gap between you and an enhanced quality of life, Kinder Caring is committed to nurturing your independence, and delivering compassionate care in the comfort of your home.

A dependable support community you can trust

We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

- Carolina,
Willoughby, NSW
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We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company’s flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.

- Karin,
Kealba, VIC
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Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

- Maria,
Melton, VIC
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There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
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A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

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