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What Are the 3 Levels of Support Coordination?

Support Coordination is an integral part of the journey for many participants within the National Disability Insurance Scheme (NDIS) in Australia. It is a service designed to help participants make the most of their NDIS funds, by connecting them with various services and supports to meet their individual goals. In essence, the role of Support Coordination is to build the capacity of participants to navigate the complexities of service delivery and to optimise the benefits of their support plan.

Understanding the Levels of Support Coordination

Support Coordination is categorised into three distinct levels, each catering to different needs and complexities of the participant’s plan. These levels ensure that tailored assistance is provided, ensuring better outcomes for participants. Here’s a detailed look at each level:

Level 1: Support Connection

Support Connection serves as a lighter touch level of coordination. It focuses primarily on assisting participants to connect with informal, community and funded supports, enabling them to live more independently. Support Connection Coordinators help in understanding and implementing the NDIS plan and act as a point of contact for resolving queries or concerns. This level does not involve long-term planning or regular monitoring but provides foundational support to kick-start participants’ NDIS journey.

Level 2: Coordination of Supports

At the Coordination of Supports level, participants are provided with more detailed assistance. The Support Coordinator here is involved in helping participants to identify and choose services that align with their plan’s goals. They also assist with plan management decisions, such as how to utilise funding efficiently and how to resolve issues that might arise with service providers. Their role is to ensure that a variety of supports work together effectively, resolving points of crisis and building capacity for participants to manage their own services in the long term.

Level 3: Specialist Support Coordination

The most intensive level of Support Coordination, Specialist Support Coordination, is tailored for participants whose situations are more complex. This often involves high health needs, challenging behaviours, or an intricate support environment. Specialists providing this level of coordination are skilled in supporting participants to manage challenges in their support environment and ensuring consistent delivery of service. They also have the expertise to negotiate with other services such as health or education services, bridging gaps and promoting a holistic approach to the participant’s needs.

Selecting the Right Level of Support Coordination

Choosing the right level of Support Coordination is fundamental to achieving favourable outcomes for NDIS participants. It’s important to consider the individual’s circumstances, the complexity of their needs, and their ability to manage their NDIS plan. Kinder Caring, your trusted partner, excels in offering tailored Support Coordination services. We work closely with participants and their networks to identify which level of Support Coordination is best suited to their situation, ensuring that their journey with NDIS is smooth, empowering, and ultimately, successful.

Each participant’s journey is unique, and the flexibility within the levels of Support Coordination is designed to reflect that individuality. Kinder Caring provides expert guidance and support at every step, helping participants maximise their NDIS plan and live life to its fullest potential.

Participants will gain a knowledgeable ally by engaging with a Support Coordinator from Kinder Caring. Our team offers professional advice, and support for decision-making, and acts as an advocate for participants when necessary. With Kinder Caring, you can rest assured your journey through the NDIS landscape will be navigated with care, expertise, and a deep commitment to your personal goals.

Frequently Asked Questions

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Aged Care

Disability Support

General

Home Care Packages

NDIS

Palliative Care

Support Coordination

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Willoughby, NSW
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Mt Waverley Vic

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