Looking to become a Helper? Click here

A dependable support community you can trust

Who is eligible for a Home Care Package in Australia?

Understanding eligibility for a Home Care Package is crucial for Australians seeking support to live independently in their homes despite health challenges or aging. The Home Care Package program is an initiative funded by the Australian government, designed to assist older people who want to stay in their homes for as long as possible.

Eligibility Criteria for a Home Care Package

To be eligible for a Home Care Package, the following criteria must be met:

Age and Needs Assessment

  • Senior Australians: Typically, eligibility is extended to people aged 65 years and over (50 years and over for Aboriginal or Torres Strait Islander people).
  • Assessment by the Aged Care Assessment Team (ACAT): An assessment by an ACAT, or ACAS in Victoria, is required to determine one’s needs and eligibility. During an ACAT assessment, the team will consider one’s health, mobility, and support requirements.

Residency Status

  • Australian Residency: Applicants must be an Australian resident, hold a permanent visa, or have a special protected status.

Support Requirements

  • Continuity of Care: Eligibility is also contingent on the person’s requirement for ongoing, or ‘continuity of’ support services that are more than what the Commonwealth Home Support Programme (CHSP) can provide but without the need for high-level aged care services.

Special Cases

  • Younger People with Disabilities: In some special cases, younger individuals with disabilities, special care needs, or dementia may also access a Home Care Package if they are assessed as needing home care services.

Levels of Home Care Packages

There are four levels of Home Care Packages tailored to meet the different levels of care needs:

  1. Level 1: For basic care needs.
  2. Level 2: For low-level care needs.
  3. Level 3: For intermediate care needs.
  4. Level 4: For high-level care needs.
    Each level provides a different subsidy amount, which contributes to the total cost of the service
    recipient’s care.

Application Process

The process to apply for a Home Care Package involves:

Getting an Assessment: Interested individuals start by arranging a free assessment with an ACAT assessor. This can be organised through the My Aged Care contact centre or website.

  1. ACAT/ACAS Assessment: The assessment will determine eligibility and the level of care that’s recommended.
  2. Approval and Allocation: Once approved, candidates are placed in a national queue for a Home Care Package allocation.
  3. Choosing a Provider: When a package becomes available, the individual can choose a provider such as Kinder Caring, that best suits their care needs.

Selecting the Right Provider

Partnering with a Reliable Service

Once you’re allocated a Home Care Package, it is essential to partner with a provider that aligns with your personal needs and preferences. Having a provider like Kinder Caring, which offers a range of tailor-made services to support your independence, can make all the difference to your quality of life.

Personalised Care Planning

At Kinder Caring, we work with you to develop a personalised care plan that reflects your individual needs. This plan considers not only the clinical aspects of care but also wellbeing, social interests, and lifestyle preferences.

Transparent Communication and Support

Our team at Kinder Caring ensures that you are involved in every decision about your care. With clear and consistent communication, our care management is transparent, allowing you to have peace of mind.

Kinder Caring, Your Trusted Partner

Navigating the complexities of the Home Care Package can be daunting, but with Kinder Caring, rest assured that you will receive the support and guidance you need. Our commitment to excellence, combined with our compassionate approach to care, positions us as a trusted partner in managing your home care needs. Whether it’s assistance with daily activities or more complex care support, we are here to ensure that you receive the highest standard of care, tailored to suit your individual circumstances.

Frequently Asked Questions

  • Aged Care
  • Disability Support
  • General
  • Home Care Packages
  • NDIS
  • Palliative Care
  • Support Coordination

Aged Care

Disability Support


Home Care Packages

Are There Services Not Included in Home Care Packages?

Home Care Packages are a popular and effective means of receiving support for aged care at home in Australia. These packages offer various types of assistance and are designed to help older Austral... read more

How Do I Get a Home Care Package in Australia?

Navigating the complexities of acquiring a Home Care Package in Australia can be challenging. Care and support in the comfort of one’s own home are pivotal for many Australians as they age. I... read more

How Long Does It Typically Take to Receive a Home Care Package?

Understanding the timeline for receiving a Home Care Package is crucial for individuals and families planning aged care services. The process can vary greatly depending on a number of factors, incl... read more

What Are the New Home Care Package Guidelines for 2023?

In recent years, the Australian government has made a series of changes to the Home Care Package (HCP) program to improve the accessibility and quality of in-home support for the elderly. As 2023 u... read more

What Can You Claim on a Home Care Package?

Navigating the complexities of home care packages can be overwhelming for many individuals, especially when determining the types of services that the funds can be applied toward. If you or a loved... read more

What Doesn’t a Home Care Package Cover?

When considering a Home Care Package in Australia, it’s essential to understand that while these packages are designed to provide assistance to older adults living at home, they don’t c... read more

Who is eligible for a Home Care Package in Australia?

Understanding eligibility for a Home Care Package is crucial for Australians seeking support to live independently in their homes despite health challenges or aging. The Home Care Package program i... read more


Palliative Care

Support Coordination

Why Choose Kinder Caring for Your Home Care Needs?

Contact us today to discover how our personalised care plans can make a significant difference in your life, upholding our commitment to care and compassion.

A dependable support community you can trust

Tradition of Trust & Excellence

At Kinder Caring, we stand as guardians of a 25-year heritage, offering top-notch home care services. Our deep understanding and vast experience make us an ideal choice for those seeking excellence in community care.

A dependable support community you can trust

Tailored Care for Your Lifestyle

We specialise in creating personalised care plans, understanding each client’s unique needs. Our Care Managers ensure every care aspect is bespoke, valuing each individual’s distinct preferences and requirements.

A dependable support community you can trust

Empowering Your Choice

Kinder Caring respects your decision-making freedom. Choose between our in-house experts or skilled independent contractors for care that perfectly fits your lifestyle, providing genuine flexibility.

A dependable support community you can trust

Decades of Service

Over 25 years, Kinder Caring has dedicated over 2.5 million hours to supporting more than 7,400 individuals, reflecting our commitment to impactful, high-quality care.

A dependable support community you can trust

A Community of Professionals

Our team, chosen for skill and compassion, forms the backbone of Kinder Caring. We focus on building a strong, caring team committed to your comfort and well-being.

A dependable support community you can trust

Accreditation & Improvement

Kinder Caring’s adherence to the ACIS and investment in ongoing staff development reflect our commitment to providing care that meets the highest quality and contemporary standards.

A dependable support community you can trust

Building Trusted Relationships

We’re more than care providers; we’re partners in your health journey. With a widespread network and collaborations with funding organisations, we offer accessible, superior care across NSW, QLD & VIC.

A dependable support community you can trust

Join the Kinder Caring Family

Choosing Kinder Caring means joining a family dedicated to your independence and well-being. Be part of our 25-year journey, continuing our legacy of impactful, caring service.

Our happy clients

Bridging the gap between you and an enhanced quality of life, Kinder Caring is committed to nurturing your independence, and delivering compassionate care in the comfort of your home.

A dependable support community you can trust

We’re immensely grateful for Kinder Caring’s assistance over the past months. A special shoutout to Nicole Coupland, who has been an exceptional carer for Mum. Thank you for your unwavering support.

- Carolina,
Willoughby, NSW
A dependable support community you can trust

We are so pleased with the care Dad has been receiving from Kinder Caring, especially from Aster. She has shown professionalism and dedication. We appreciate the company’s flexibility in accommodating our requests, like Aster wearing a mask and gloves. The temporary rail adjustments and the proactive approach in ensuring the best care for Dad is commendable. Thank you, Kinder Caring.

- Karin,
Kealba, VIC
A dependable support community you can trust

Kinder Caring has been exceptional in their service. They provided a wonderful carer who is exceptional at what she does. Not only did they promptly get my quote approved, but they also took care of my window cleaning needs and organized transportation for my medical appointments. I couldn’t be happier!

- Maria,
Melton, VIC
A dependable support community you can trust

There was so much more to caring for Dad than we ever thought. Kinder Caring provided everything we needed to support us; they became part of our family… they made a difficult time so much easier for us.

Lindfield NSW
A dependable support community you can trust

A huge thank you to all the nurses at Kinder Caring. Having your expertise, caring attitude and ongoing advice meant we did not have to place Dad into a nursing home or send him to hospital and therefore his last days spent with Mum and the family were very special for us all.

Mt Waverley Vic

Experience Exceptional Home Care with Kinder Caring!

Unlock 25 Years of Trusted Expertise: 2,500,000+ Hours of Dedicated Care delivered to 7,400+ people from 560,000+ Personalised Services

Your Journey to Peace of Mind Starts Here. Contact Us Today!

1300 796 675